Delivery
What are the delivery times?
Delivery times vary depending on the selected shipping method, destination, and product availability.
Do you deliver everywhere in Canada?
Yes, we ship across Canada.
Can I pick up my order directly at SialArt in Laval?
It is possible to pick up your order at our facility. We recommend contacting us in advance to properly plan your pickup.
What should I do if my package is damaged upon receipt?
Contact our customer service service@sial-canada.com with supporting photos. We will process your claim as quickly as possible.
What should I do if items are missing and/or broken in my order?
Contact our customer service (service@sial-canada.com) as soon as possible, providing your invoice number and the items concerned, and we will get back to you promptly.
What should I do if I do not receive my package?
Contact us with your order number (service@sial-canada.com) and we will assist you quickly.
Order
How do I place an order?
Online, in-store, or by contacting us directly.
Can I modify my order?
Yes, if it has not yet been prepared or shipped. Contact us quickly.
How do I know if my order is confirmed?
A confirmation email is sent after your purchase.
How can I track my order?
Order tracking is done using the information sent at the time of shipment. A tracking number will be emailed to you.
Returns and refunds
Can I return a product?
We do not accept returns or exchanges unless the item is defective.
What should I do if a product is defective?
Contact us (service@sial-canada.com) with all details and supporting photos, and we will guide you through the process.
When will I be refunded?
After review/testing of the product, if you are eligible for a refund, it will be issued using the original payment method.
Payment methods
What payment methods do you accept?
We accept VISA and MASTERCARD credit card payments.
Is payment secure?
Yes, all transactions are secured using SSL protocols and our certified payment partners Moneris and AcceoTransphere.
When is payment applied to my order?
Payment at checkout is a pre-authorization. It will be charged to your credit card when your order is invoiced at the time of shipment or pickup.
Can I use a gift card online?
Yes, simply enter the code in the designated field at checkout.
Can I get a quote before purchasing?
Yes, contact us (service@sial-canada.com) for a personalized quote.