Frequently Asked Questions
General Purchasing Questions
What are the delivery times for Quebec and Canada?
Delivery times vary depending on the product, inventory availability, and destination. Generally, orders are processed quickly, and we can inform you of the estimated timeframe at the time of purchase or order confirmation.
Do you offer free shipping?
No. Due to the weight, volume, and fragile nature of many ceramic products, shipping fees vary based on the order and destination. This approach allows us to offer a more reliable, secure, and tailored transport service for each shipment.
Can I pick up my order directly from Sial Art in Laval?
Yes. It is possible to pick up your order directly from Sial Art in Laval once this option is confirmed at the time of ordering. We recommend contacting us in advance so we can prepare your pickup.
What payment methods do you accept?
We accept various payment methods depending on the type of order, generally including major credit cards and other options agreed upon at the time of purchase. If you have a special request, our team can guide you toward the most suitable solution.
How do I track my order?
You can track your order using the information provided at the time of shipping or by contacting our team directly. If you would like to know the status of your order, simply track it using the tracking number that will be sent to you by email once it ships.
Safety & Compliance
Are your products WHMIS 2015 compliant?
Yes. When required, our products are accompanied by documentation compliant with WHMIS 2015, including applicable labeling and Safety Data Sheets. We always recommend consulting the specific documentation for each product before use.
Where can I find the Safety Data Sheets (SDS)?
Safety Data Sheets (SDS) are available upon request or can be provided for the relevant products. If you need a specific sheet, our team can send it to you quickly.
Do your materials contain hazardous substances?
Certain materials may contain substances that require special precautions depending on their composition and how they are used, particularly in powder form. This is why it is important to consult the Safety Data Sheet and follow the appropriate handling, storage, and protection recommendations.
What precautions should be taken when using powders?
When using powders, it is recommended to work in a well-ventilated space, avoid creating airborne dust, and wear appropriate protective equipment as needed. Good workplace hygiene, including cleaning surfaces without dry sweeping, also helps reduce exposure risks.
What are the standards for safe food use?
For safe food use, you must consider the product formulation, firing temperature, clay compatibility, and the final result obtained after firing. A well-fired, stable surface suitable for the intended use is essential. If in doubt, it is best to validate the chosen product before using it on pieces intended for food contact.
Training, Workshops & Events
Do you offer training for schools or businesses?
Yes. We offer specialized ceramics training in schools and businesses, tailored to the participants' skill level, the institution's goals, and the technical needs of the project. We also offer mold-making training using Smooth-On products. To organize a training session, simply send your request to the Sial Art team.
Professional / Institutional Accounts
Do you offer special pricing or terms for schools and studios?
Yes. We offer adapted terms for schools, studios, and certain professional accounts, depending on the product type, volume, and purchase frequency. Our team can work with you to establish a solution tailored to your needs.
How do I open a professional account with Sial Art?
To open a professional account with Sial Art, simply contact our team and provide us with your company or institution's information. We can then guide you toward the most appropriate terms based on your profile and needs.
Do you offer bulk ordering?
Yes. We offer bulk ordering for studios, schools, institutions, and certain retailers. Depending on the quantities and products involved, we can help you plan the most appropriate supply solution.
Do you work with distributors or retailers?
Yes. We work with select distributors, retailers, and partners depending on the product lines and territories involved. If you would like to explore a collaboration, we invite you to contact our team.
Do you offer exclusive distribution agreements?
Certain specific agreements can be evaluated based on the products, target market, and development potential. Each request is analyzed on a case-by-case basis to ensure a coherent and sustainable partnership.
Sial Art
Why choose Sial Art as a supplier?
Choosing Sial Art means benefiting from recognized technical expertise, personalized support, and a selection of reliable products for studios, schools, and professionals. Our equipment also ensures professional follow-up to better support the installation, use, and long-term evolution of your needs.
What sets your products apart from other brands?
Our products stand out for the quality of their formulations, the consistency of the results, and the technical support offered by our team. At Sial Art, we select products known for their performance and help our clients choose the best solutions for their practice, whether artistic, educational, or professional.
Do you offer personalized advice before purchasing?
Yes. Our team offers personalized advice before purchase to help you choose the products best suited to your needs, your skill level, and your type of project.
Can I test your products before placing a bulk order?
Yes. For bulk orders, it is possible to evaluate certain products in advance depending on the nature of the project. Simply send us your request so we can guide you toward the most appropriate option.